Frequently Asked Questions

Everything you need to know about your next favorite pair of shoes.

How do I know which size to order?

We recommend checking our detailed Size Guide located on each product page. Our shoes generally run true to size, but for specific styles like boots or narrow-fit heels, we provide fit recommendations in the description.

What is your return policy?

We offer a 30-day return window for all unworn footwear in its original packaging. Please ensure the soles are unmarked by trying them on a carpeted surface.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your shoes sooner.

Are LMS Shoes made from genuine leather?

We use a variety of high-quality materials including premium Italian leather, sustainable vegan leather, and breathable textiles. Material specifications are listed under the 'Details' tab for every shoe.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. International shipping rates and estimated delivery times are calculated at checkout based on your location.

How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey directly on our carrier's website.